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Return Information

Damaged Merchandise:

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier. Please e-mail us within 3 days for return request.

 

Manufacturer Defects:

If a product appears to have a manufacturing defect Contact Us  and request to speak to customer service for instructions. Do not return items to us without first contacting us by email or phone to receive instructions. If an item is to be returned to us due to manufacturer’s defect, you must first receive a Return Authorization. No packages will be received without a Return Authorization.

 

Return Merchandise Policy:

Proof of purchase is required. Permission for any return merchandise must be secured from our customer service department. All returns must be in the original packaging and in like-new condition. For questions about returning merchandise, please Contact Us  and ask to speak to our customer service department. All returns must be in the original packaging. The return of non-defective merchandise when authorized will incur a 20% re-stocking fee and the customer is responsible for all shipping charges. No packages will be accepted without return authorization from our customer service department.

After a return is authorized by our customer service department:

  1. Return the item to the address given to you by our customer service department.
  2. Include a copy of the email from our customer service department.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service or with a value of over $100 should be insured. We are not liable for return merchandise that does not reach our Returns Department.

We will notify you via phone or email of your repair, replacement or refund once we have received and processed your return item. All refunds will be in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error or manufacturer’s defect.